You are to assume the role of the front desk manager at CLOCK TOWER INN, a full-service hotel with over 100 guest rooms. You must explain a basic summary of daily financial information to the new front desk employee.
CLOCK TOWER INN features a restaurant, coffee shop and a small store with grab and go snacks, beverages, toiletries and essentials. Parking is available in the self-park lot for $25/night, and valet parking is $40/night.
The new front desk employee is learning the duties assigned to the front desk staff. While the new front desk employee will not be performing nightly audits yet, it is important that all new front desk employees learn the basics of daily financial information that hotels need and use.
You must:
- Describe the purpose of night audits
- Explain information included in daily reports
- Identify types of charges posted to guest folios besides room rates and taxes
In addition, you must explain why overhead and operating costs are not part of the hotel’s daily financial information records. It is important that the new front desk employee understands why daily financial information is needed.
