You are to assume the roles of the director of housekeeping services and the director of guest services for Hotel Labree. The general manager has asked you to determine how the hotel can implement guest personalized housekeeping services.
In an effort to minimize the time spent on housekeeping activities, Hotel Labree began offering guests the option to opt-out of housekeeping services upon check-in if the reservation exceeds two nights. As an incentive for opting out of the service, guests are rewarded 500 loyalty points.
This incentive program has had lukewarm results. Guests have communicated that while they do not need full guest room cleaning services, there are many small refreshes they do want and need. One example is a refresh of the free coffee and tea pods.
The general manager of the hotel first wants you to create a list of common simple housekeeping refreshes guests may desire and then determine how the hotel can offer guests the ability to communicate those simple and common housekeeping refreshes to the housekeeping staff.
