Conflict resolution is a necessary transferable skill. Whether dealing with an argument on an officer team, among competition partners or in a personal relationship, these five tips can help you positively resolve conflicts in the future.
1. Mutual Respect
During times of conflict, we can be quick to point fingers. To de-escalate situations, prioritize respect by validating everyone’s feelings and maintaining a respectful tone. Remember to respect boundaries set by each person, especially if someone attempts to remove themselves from a heated argument.
2. Active Listening
Pay attention to what everyone is saying. Listen to each person entirely before sharing a response. Focus on what the other person says instead of thinking about what you will say next. Active listening is one of the simplest ways to resolve conflict, as it prevents miscommunication.
3. Solution Focused
Focus on finding a solution to the conflict rather than rehashing individual grievances. Be open to compromise, as conflict resolution usually requires give and take. Set priorities for what both parties need from the resolution and focus on creating a solution that satisfies them.
4. Self-Care
Sometimes, conflict resolution can be emotionally draining. Take time to process and recover after hard conversations. Some beneficial recovery methods include meditation, exercise and participating in your favorite hobby.
5. Follow Up
After finding a solution, follow up with all parties to check in and ensure everyone is happy with the resolution. Reaffirm relationships and commitment, especially if the conflict is on an officer team. Expressing how much you care strengthens relationships for the future.
