You are to assume the role of fraud manager for Edson National Bank (ENB). The director of the fraud department wants you to develop a training plan for new employees regarding credit card fraud.
ENB is one of the largest banks in the country with branches in all 50 states and ATMs in every major city. ENB has been operating since 1981 and is a publicly traded company. ENB has experienced rapid growth the last few years and has been dealing with multiple losses due to credit card fraud. ENB issues two major credit cards: the ENB Visa Deluxe and the ENB Master Card Prime. When an application for a credit card is accepted by ENB, a credit check is performed before issuing credit. ENB direct markets credit card offers to potential customers with good credit and to college students.
ENB has hired additional fraud examiners to help with credit card fraud investigation and mitigation. Your team has been tasked with training the new fraud examiners. The director of the fraud department wants you to develop a training plan that will be used for new employees.
The plan must include:
- Types of credit card fraud
- How to best detect fraud
- Ways to mitigate fraud
